Privacy Practices

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Effective Date: 2/17/2026

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Who We Are

Wollemi Counseling LLC is a therapy practice located at 24500 Center Ridge Rd., Suite 279, Westlake, OH 44145. This Privacy Policy explains how we collect and use information from visitors to our website, https://www.wollemicounseling.com/.

Important: This policy covers our public website only. If you are a client, your health information is protected under HIPAA and governed by our Notice of Privacy Practices, which you receive separately.

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Information We Collect

Information You Provide

When you use our contact form or sign up for our newsletter, we collect:

•Your name

•Email address

•Phone number

•Service preference (telehealth or in-person)

•Insurance provider

•Any message or information you include in the comment box

Information Collected Automatically

Like most websites, we automatically collect:

•Your IP address

•Browser type and version

•Pages you visit on our site

•Date and time of your visit

•Referring website (if applicable)

Cookies & Tracking

Our website is hosted on Wix.com, which uses cookies and tracking technologies to improve site functionality and analyze website traffic. We use Wix's analytics tools to understand how visitors use our site.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

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How We Use Your Information

We use the information we collect to:

•Respond to your inquiries about our services

•Process appointment requests

•Send our newsletter and practice updates (if you subscribe)

•Improve our website experience

•Comply with legal obligations

We do not sell your personal information.

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Who We Share Information With

We may share your information with:

Service Providers: Companies that help us operate our website and practice, including:

•Website hosting and analytics: Wix.com

•Email service provider

•Telehealth platform: SimplePractice

•Practice management software

These service providers are required to protect your information and only use it to provide services to us.

Legal Requirements: We may disclose information if required by law, subpoena, court order, or to protect the safety of any person.

We do not share your information with anyone else without your permission.

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Contact Forms & Email Security

Please note: Our website contact form and regular email are not secure, HIPAA-compliant methods of communication.

Do not send sensitive health information, treatment details, or personal health history through the contact form or regular email.

The contact form is intended for:

•Initial inquiries about services

•Appointment requests

•General questions

If you are a current client, please use our secure telehealth platform or discuss confidential matters during scheduled sessions.

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Telehealth Services

We offer telehealth (video therapy) services through SimplePractice, a HIPAA-compliant telehealth platform. SimplePractice has its own privacy and security practices designed to protect your health information during video sessions. When you use our telehealth services, SimplePractice's privacy practices also apply. You can learn more about SimplePractice's privacy practices at https://www.simplepractice.com/privacy-policy/.

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Your Choices & Rights

Email Communications: If you sign up for our newsletter or updates, you can unsubscribe at any time using the link in any email we send, or by contacting us directly.

Access, Correct, or Delete Your Information: You can contact us to:

•Request access to information we have collected from our website

•Request correction of inaccurate information

•Request deletion of your information

California Residents: You have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt-out of the sale of personal information. We do not sell personal information.

Other State Privacy Rights: If you are a resident of Virginia, Colorado, Connecticut, or Utah, you may have additional privacy rights under your state's privacy law. Contact us to exercise these rights.

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Data Retention

We retain contact form submissions and inquiries for a reasonable period to respond to your request and maintain business records. If you become a client, your information becomes part of your clinical record and is retained according to our record retention policy and Ohio legal requirements.

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Data Security

We use reasonable security measures to protect your information, including:

•SSL encryption (https) for data transmission

•Secure hosting through Wix.com

•HIPAA-compliant platforms for client health information

•Restricted access to personal information

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

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Third-Party Links

Our website may contain links to other websites, such as insurance provider directories or professional associations. We are not responsible for the privacy practices of other sites. We encourage you to read their privacy policies.

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Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately.

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Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new effective date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

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Disclaimer: This Privacy Policy governs only the Website. Once you become a client, you will receive a separate HIPAA Notice of Privacy Practices that governs the use and disclosure of your Protected Health Information.

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Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at:

Wollemi Counseling LLC

24500 Center Ridge Rd., Suite 279

Westlake, OH 44145

Email: rachel@wollemicounseling.com

Phone: 440-508-6940